Effective Date: 21/03/2021

At Certease (a brand of SVACHI Solutions Private Limited), we are committed to providing high-quality consulting, training, and certification support services. This Refund and Cancellation Policy outlines our approach to payment, cancellation, and refund requests.

1. No Refund Policy

All payments made to Certease are non-refundable. Once a client confirms and proceeds with payment, it is deemed as acceptance of our service terms and an official project engagement.

This is due to the nature of our services, which involve dedicated planning, expert allocation, document development, and personalised consultancy from the moment a project begins.

2. Cancellation Policy

Clients may choose to discontinue a service at any stage; however, such cancellations:

• Do not entitle the client to any refund, whether partial or full.

• Will not affect any dues already committed or invoiced.

• May impact the completion or delivery of services as originally scheduled or agreed upon.

We recommend that clients thoroughly review service details, pricing, and timelines before confirming payment.

3. Exceptions

In extremely rare circumstances where a service cannot be initiated due to unforeseen issues on our end, we may, at our sole discretion, consider:

• Offering a service credit for future use

• Rescheduling the service engagement

Refunds will not be issued under any condition.

4. Contact Us

For any clarification regarding our Refund and Cancellation Policy, feel free to reach out:

Certease – SVACHI Solutions Private Limited
Email: contact@certease.com
Phone: +91 89517 32524
Website: www.certease.com